Aircraft Spruce and Specialty
Shipping Terms and Conditions
These shipping options are based on estimates and are presented for
comparison purposes only. They do not include charges for insurance,
applicable hazardous shipping fees, or additional charges for deliveries to
an extended service area. Actual charges will be determined based on exact
weight and number of packages shipped and from which Aircraft Spruce
facility. Shipments by air will be charged at the greater of actual or
dimensional weight. Some services are not available in all areas and some
services do not accept all commodities. COD shipments are allowed to
destinations in the United States and will be assessed an additional $5 USD
COD handling charge plus the selected carrier's per package COD fee.
Certified funds will be required for COD shipments over $1000 USD and/or the first 3 orders if over $250 USD. Shipments by mail will be tendered to the
US Postal Service th e next business day. Some carriers will charge a fee if the shipping address given is not accurate or correct. Please verify the
address you have given is accurate and correct to avoid additional charges.
To assist domestic US customers, please refer to the US Postal website at
www.usps.com and choose the Find a zipcode link to verify your address is
correct. We reserve the right to require a signature at time of delivery.
Oversize charges will be assessed at time of shipment. Packages over 60
inches in length will be assessed an additional handling fee as declared in
the carriers service guide. Packages over 84 inches length and girth will be charged at the greater of actual or dimensional weight. Packages over 96
inches in length or 130 inches length and girth will also be assessed a fee
for exceeding the maximum package size, pursuant to the carrier service
guide. Air shipments will be charged the greater of actual weight or
dimensional weight. Dimensional weight is calculated as the total cubic
inches of a package divided by a dimensional weight factor (domestic US is
194, outside US is 166). Some oversized items can be cut for shipping. If
you think this might apply, please return to your shopping cart and include
cutting instructions in the SPECIAL INSTRUCTIONS portion of your order.
Hazardous items may only be shipped to the United States and will be
assessed an additional hazardous shipping charge for each package containing hazardous materials. This fee, if it applies, will be added to the the
calculated freight charge.
Brokerage fees, duties, taxes, and any other accessorial charges are the
responsibility of the recipient. If Aircraft Spruce is billed these charges
on your behalf, you agree to pay Aircraft Spruce at a later date. To
economize on the shipping costs, international orders are generally shipped
complete unless otherwise advised by the customer. Parcel Post traces are
very time consuming and unreliable. We cannot be responsible for shipments
made by Parcel Post.
FREE SHIPPING ON ORDERS OVER $500.00| back to top
Most orders over $500.00, shipping within the 48 contiguous United States,
will be shipped prepaid, with Aircraft Spruce paying the freight costs! This only applies to orders shipped ground and which are more economical shipping by UPS than by motor freight. UPS prepaid does not apply to orders with
packages over 130" length + girth, 5 gallon cans, cases of oil, dimensional
weight exceeding 25 pounds, or actual weight exceeding 25 pounds. UPS hazard and oversize fees are not paid by Aircraft Spruce. Core charges, hazardous
materials fees, oversize fees, box charges, insurance, are not considered
part of the $500.00 value of any order. Please inquire at time of order for
clarification on whether an order will qualify for the UPS prepaid policy.
Our exclusive prepaid policy is one more advantage you have in placing your
order with Aircraft Spruce & Specialty Co.
SHIP and BACKORDER| back to top
This selection will allow us to ship all in stock products to you
immediately and backorder any items which are not in stock. Any Backordered
items will ship the next day if the products are in stock at our other
warehouse, or as soon as either warehouse receives stock from our suppliers.
Aircraft Spruce pays the freight on most backorder shipments within the
lower 48 states (except oversize packages, hazardous products, and products
which would have required a separate package if shipped with the first
shipment). Unless otherwise instructed, we will Ship and Backorder (if
necessary) to insure prompt delivery of all in stock items.
HOLD and SHIP COMPLETE| back to top
This selection tells us to hold your entire order until all items are in
stock. You authorize us to charge your credit card for the entire amount of
the order to secure those parts for you in advance, even if the order cannot ship the same daydue to backordered items. This will allow for all items on
your order to ship at one time, but it can also cause indefinite delays in
shipment if any items is not in stock and delivery from our suppliers is
delayed. We do not recommend this option except for certain export orders or orders where the products not in stock are oversize or hazardous, which
would require additional shipping charges if backordered and shipped later.
If the only products missing are small and can be shipped by mail, we will
backorder them and ship all in stock items immediately.
8130 FORMS| back to top
These forms are required by aviation authorities in some countries for
installation of parts on certificated aircraft. 8130 forms are not available for all products and many of our suppliers charge a fee for 8130 forms. We
will charge a fee of $100 USD (subject to change without notice) per item
which will be added to your invoice. 8130 forms cannot be ordered after the
parts have shipped, they must be requested at time of order. If you
determine 8130 forms are required after you receive the product, you must
return the product to Aircraft Spruce at your expense for 8130 form
processing. Please check with your local authorities prior to placing an
order for parts for a certificated aircraft to see if the Aircraft Spruce
Certificate of Conformance on each invoice is sufficient or if 8130 forms
AIRCRAFT SPRUCE CREDIT CARD POLICY| back to top
Orders for first time customers must ship to the same address as the credit
card billing address. If this order is routed to management for approval, we will verify the address with the customer's bank. The billing address must
match exactly before the order can be processed for shipment.
If the customer requests to ship to another address, we will first verify
the billing address. If this address is correct, we will request that the
customer call his bank and advise them that he has placed an order with
Aircraft Spruce and that he would like it shipped to another address. The
bank will then provide us with a release number and the order will be ok to
ship. We may, at our discretion, attempt to contact the cardholder by phone
to confirm the order. If the alternate address is a hotel, we reserve the
right to decline shipment until payment is received in full in advance. We
reserve the right to insist that any first time order ship to a verified
billing address only. In any case, the cardholder's signature will be
required at time of delivery.
We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will
settle and collect the amount of the order including but not limited to the
merchandise, applicable taxes, freight, and/or ancillary charges and any
authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to
allow us to settle that authorization to hold the parts for you until the
order is ready for shipment. You agree to hold Aircraft Spruce harmless for
any costs you incur due to over limit or insufficient funds as assessed by
your credit card company or bank.
BACKORDERS| back to top
We make every effort to ship orders complete but it is sometimes necessary
to backorder an item if we are out of stock. Backordered items are not
charged on the invoice enclosed with the shipped items. They are noted as
backordered and will be shipped as soon as stock is received. Backorders are shipped from the warehouse that receives stock first and are charged at the
time of shipping. Aircraft Spruce pays shipping charges within the
contiguous 48 United States by surface shippng on backorders when the
backordered items could have been shipped via UPS inside the first package
at no additional freight cost. Prepaid shipping on backorders does not apply to hazardous materials, oversized items or COD shipments.
COD ORDERS| back to top
Customers are able to order COD but are subject to applicable UPS COD
charges, additional handling ($5.00), plus regular shipping charges. Please
note that Aircraft Spruce prepaid shipping policies do not apply to COD
orders. First time COD orders are acceptable paid by money order or
certified funds only.
OUR PRICING POLICY| back to top
Aircraft Spruce has always taken great pride in offering aircraft
builders/owners the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special
quotations on other quantity purchases gladly furnished on request. Our
online catalog pricing is updated daily and should reflect current pricing.
Should there be any kind of price discrepancy we will notify you
immediately. We will continue to do our best to minimize increases and offer all of our products at the best possible prices. All prices are subject to
change without notice.
PRICING UPDATES| back to top
Although we update pricing for the online catalog on a daily basis,
occasionally there may be a price disrepancy between the price online and
the actual current price. If there is a price discrepancy, that we identify
at the time we process the order, we will notify you by email so that you
are aware of any changes. While navigating the Online Catalog you may come
across a product that has a $0.00 price. There may be a variety of reasons
for this. The part number may have changed and thus the price may not have
been updated, the product may no longer be available or it could be a minor
computer glitch. Please do not assume that we are giving the product away
and decide you should order 6 of them. Normally if we are offering a product at "No Charge" the price will read "FREE" not $0.00.
RETURNED MERCHANDISE| back to top
Call Aircraft Spruce EAST or West customer service for RMA Number before
returning any product. Merchandise may be returned for credit or refund
within 30 days from date of purchase if received in resaleable
condition-packed in original manufacturer's box, complete with instructions
and all components (if applicable). A copy of the original order showing
purchase or information stating the invoice number and date of purchase,
with reason for return must accompany the article. Do not mail purchase
information in letter form under separate cover. A 15% restocking charge may be applicable to all merchandise returned to cover costs involved in
processing the return. Do not return any products C.O.D. as it cannot be
accepted by our warehouse. All returns must be made to Aircraft Spruce West
in Corona, CA. Certain items may not be eligible for return (e.g. books,
dvd's, videos, special order items etc). Call first for return authorization and instructions.
DAMAGED OR SHORTED MERCHANDISE | back to top
Open and examine all packages promptly. Notify the Aircraft Spruce Customer
Service Department of any discrepancies in the order. If the merchandise is
received in damaged condition or the carrier fails to deliver the entire
shipment as shown on the Bill of Lading covering motor freight delivery,
make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a
claim for the loss or damage. If a package delivered by UPS arrives damaged,report this to the driver immediately. UPS will issue a report on the damage to Aircraft Spruce at which time a replacement shipment can be made.
SPECIAL ORDER ITEMS| back to top
Other companies tend to discourage special product requests due to the time
and effort required to find non-catalog items. We have always taken another
approach and welcome requests for non-catalog items. Please provide as much
information as possible including make, model, serial number of aircraft andexact part number or product you need. We will research the item and respond back to you as soon as possible, generally within 24 hours. Once advised of
current price and lead time at which time you can place an order if
acceptable. Special order items are non-catalog items and as such are
non-returnable, non-cancellable orders. Orders are generally drop shipped
direct from the factory. If we cannot drop ship your special order, then
freight charges from the factory to our warehouse will be added to your
invoice. Our goal is to provide everything you need for your aircraft. If
you do not find it in our online catalog, let us know and we'll find it for
PRODUCT WARRANTY| back to top
In cooperation with the manufacturers we represent, Aircraft Spruce &
Specialty Co. warrants for a period of one year (on most products) from the
date of original purchase its products to be free from defects in material
and workmanship. Aircraft Spruce & Specialty Co.'s obligation under this
warranty is limited to repair or replacement of the purchased product only,
and under no circumstances shall Aircraft Spruce & Specialty Co. be liable
for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased
from Aircraft Spruce & Specialty Co. Products sold are subject to
manufacturer's warranty policy. Defective merchandise or out of box failure
of product is repaired or replaced at manufacturer's option. Avionics,
electrical, instument or similar products that are defective are subject to
manufacturer's warranty only and will not be replaced immediately from
Aircraft Spruce inventory.
PRE-PAID POLICY: FREE SHIPPING ON ORDERS OVER $500.00| back to top
Most orders over $500.00, shipping within the 48 contiguous United States ,
will be shipped prepaid, with Aircraft Spruce paying the shipping costs!
This only applies to orders shipped ground and which are more economical
shipping by UPS than by motor freight. The policy applies only to orders
paid by check, credit card, or on an established open account and does not
apply to COD shipments, orders with 5 gallon containers, hazardous
materials, or packages regarded as oversize. Core charges, hazardous
materials fees, box charges, insurance, are not considered part of the
$500.00 value of an order. Please inquire at time of order for clarification on whether an order will qualify for the new prepaid policy. Our exclusive
prepaid policy is one more advantage you have in placing your order with
Aircraft Spruce & Specialty Co.
ALASKAN PILOTS - AIRCRAFT SPRUCE PAYS FREIGHT TO SEATTLE | back to top
Aircraft Spruce has expanded its popular UPS Prepaid policy to cover a
portion of the freight costs from Aircraft Spruce West to Alaska. On most
orders over $500, Aircraft Spruce pays UPS Ground shipping costs to Seattle, with the customer paying the remaining portion of UPS Blue air freight and
any other fees. if ordering by phone, please mention the Alaska Freight
Program to the sales representative, and if ordering online please note it
in the "Special Instructions" section.
WILLCALL| back to top
If you choose to pick your order up in one of our stores, you must present
your method of payment at time of pickup. If paying by credit card, please
bring your credit card with you to the store. If paying by check, we will
require funds verification from your bank in order to accept your check.
Aircraft Spruce Security Policy
Aircraft Spruce and Specialty, as developer and manager of the Aircraft
Spruce portal has taken a number of steps to safeguard the integrity of its
data and prevent unauthorized access to information that is maintained in
our computer systems. These measures are designed and intended to prevent
corruption of data, block unknown or unauthorized access to our systems and
information, ensure the integrity of information that is transmitted between our customers and Aircraft Spruce and Specialty, and to provide reasonable
protection of private information that is in our possession.
For security purposes and to make sure this service remains available to all users, Aircraft Spruce and Specialty uses special software programs for
monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this computer
system. Aircraft Spruce and Specialty also uses proprietary software tools
to control access to specific applications and services and industry
standard security software to protect data that is transmitted
electronically between users and the Aircraft Sprcue website.
WARNING -- If security monitoring reveals possible evidence of criminal
activity, information pertaining to such activity may be provided to law
Unauthorized attempts to upload information and/or change information on the Aircraft Spruce website are strictly prohibited and are subject to
prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18
U.S.C. Sec.1001 and 1030.
The information contained in this policy statement should not be construed
in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the Aircraft Spruce Website.